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Lumi service terms
Version dated 22 October 2026. Paid-terms consent version: billing-2026-10-22.
1. Service provider
Lumi is an AI companion web service at heylumi.ru and hana.heylumi.ru. The provider and party to this agreement is Vladislav Dmitrievich Kuzmichev, an individual; tax status: professional income tax payer (self-employed, Russia), tax ID 332911559884, address for legal notices Vladimir, Russia; written requests to prosky33@gmail.com, support and privacy email prosky33@gmail.com.
2. Eligibility and access
You must be at least 18 and meet any higher local age requirement to enter this agreement. You confirm your age and accept these terms separately when joining. Do not create an account for a child, share your account or bypass access restrictions. To get started, register an account and verify your email address. A previous application and its consents do not replace registration or acceptance of the terms in the app. Russian and English interfaces are available subject to feature readiness. Countries served: Russia. You enter this agreement by actively accepting the displayed version. Acceptance of terms, acknowledgment of the privacy notice and consent for additional processing are separate. Material changes are shown before they apply; new consent is requested where new processing requires it.
3. The companion
You interact with artificial intelligence, not a human. The character, face and voice are synthetic or licensed; you are not talking to the actor depicted. The companion may make mistakes, remember incorrectly or give unsuitable answers. Independently check important information. The beta is intended for ready-made companions, text conversation, memory and proactive messages, with voice where available. The face is a prerecorded preview, not a live video call, a custom likeness or a clone of your voice. Preview and language availability depend on the companion catalogue.
4. Trial, subscription, payments and refunds
The trial lasts 7 days with no card required: 15 messages and 2 voice minutes per day, with a total of 105 messages and 10 voice minutes for the trial. After the trial, payment is required to continue conversations. “Nearby” costs RUB 799 for 30 days and includes 200 messages and 10 voice minutes for the paid period. “Voice” costs RUB 1,490 for 30 days and includes 500 messages and 25 voice minutes for the paid period. During the final 24 hours of your trial, we will send one service email reminding you of its end date. The email will be sent to your account’s verified email address. Payments are currently accepted only in Russian rubles using cards issued by Russian banks. Dollar prices on the English pricing page are future offers; payment in dollars is not currently available. Payment is arranged in your account after explicit acceptance of billing-2026-10-22. A trial or application alone does not trigger charges. By default, each payment is a one-time payment for 30 days without automatic renewal. Renewal is manual: you must arrange a new payment for the next period yourself. We will send a reminder before the paid period ends. When automatic renewal is available, you can enable it with a separate checkbox in your account. With this consent, the same amount for the selected plan is charged every 30 days to the card used for the first payment through Robokassa, on the day the paid period ends. At least 3 days before the charge, we will email you the amount, charge date and cancellation link. You can cancel automatic renewal with one button in your account at any time before the charge: the current paid period is preserved and there will be no further charges. If a charge fails or the plan changes, automatic renewal is turned off; access continues until the end of the paid period. The existing refund rules also apply to automatic charges. Tarot sessions. The AI tarot reader is entertainment: readings come from AI, not a human tarot reader, and a forecast does not guarantee future events. One personal reading is available during the trial; in the Nearby and Voice plans readings are included within the card of the day and two spreads per day, and discussion uses the plan’s messages. Sessions are sold separately: 1 session for RUB 99, 5 sessions for RUB 299, as a one-time payment without automatic renewal. A session is one spread with a personal reading and up to five replies after it; it is available without a plan and beyond two spreads per day. Unused sessions never expire. If a reading is not delivered because of a failure, or a question is stopped by the safety rules, no session is used. You may give up unused sessions at any time: we refund them in proportion to the pack price — RUB 59.80 for each session of a 5-session pack, RUB 99 for a single session. Unused sessions are deleted together with the account, so a refund for them is only possible before deletion. Refunds. You may cancel a paid period at any time and get back the money for the part of the service not yet provided. We refund the payment minus the service actually provided: in proportion to the larger of two shares, the elapsed days of the paid period or the messages and voice minutes used. If access was not provided through our fault, or a payment was charged by mistake or twice, we refund the full amount. Write to prosky33@gmail.com with your account email, the payment date and amount. We will reply and process the refund within 10 days of your request to the card used for payment; the time for funds to arrive depends on your bank. After a refund, access to the paid period ends and the receipt is cancelled or corrected. Rules that protect refunds from abuse. The share of service provided is calculated on the day the refund is processed: messages and voice minutes used after your request are counted too. We refund only the account holder writing from that account’s email, and only to the card used for payment; we do not refund in cash, to another card or to third parties. After a refund, the trial is not granted again and the paid period is not restored. If a payment is disputed with a bank, access under that payment is suspended until the bank decides; for the dispute we provide the bank and the payment service with the record of acceptance of these terms, the payment date and the usage. Please write to us first: the refund will be faster. If access is terminated for breach of section 5, the money for the part not provided is refunded under the same rules. The operator may pause features for technical, safety or overall spending reasons and end the beta, giving notice when practicable. Mandatory data rights remain available. Trial daily limit reset rules: the daily limit resets every day at 03:00 Moscow time (00:00 UTC); unused allowance does not carry over to the next day.
5. Conversation boundaries
Friendship, affection, non-sexual romance and light flirting are allowed. There is no erotic or sexually explicit mode, including sexual roleplay and pornographic images, audio or video. The 18+ rule concerns audience age. Do not use the service for illegal activity, exploitation of children, threats, harassment, fraud, disclosure of others' secrets or bypassing limits. Do not upload identity documents, payment credentials or other people's personal data. Do not share health information, intimate-life information, political or religious beliefs or other special-category data. This restriction does not anonymise information submitted accidentally or remove the operator's obligations.
6. Crisis support
Lumi does not provide medical or mental health care, diagnosis or emergency services. There is no continuous human monitoring or guaranteed emergency response. If you or someone else is in immediate danger, contact emergency services: in Russia, call 112; for an ambulance, 103. Elsewhere, use your local emergency number or nearest emergency department and contact a trusted person. Do not wait for the AI. These are emergency numbers, not a specialist counselling helpline.
7. Data and leaving
See the privacy notice for data, recipients, countries, retention and rights, and the separate consent document. Model, assessment and voice providers may receive necessary parts of messages and audio; do not assume only you and the character can access conversation data. You may stop conversations, decline optional notifications and request access, correction, export or account/data deletion at prosky33@gmail.com. We must safely verify account ownership; do not send passwords or login codes. Account deletion and data export are currently handled on request by email, as the account interface has no buttons for them yet: we reply within 10 working days and delete within 30 days. Instant deletion across all systems is not promised. Forgetting one memory item does not delete conversation history, backups or providers' records.
8. Responsibility and complaints
The beta may experience interruptions. We do not promise therapeutic benefit, accuracy of every answer, uninterrupted availability or an exclusive emotional relationship. These qualifications do not remove mandatory user rights or the operator's data-protection duties. You can contact the operator, the competent regulator or a court. Mandatory rules of the admitted territory apply; these terms do not waive complaints or access to courts.